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Support

Report a Problem

Found a bug, experiencing an error, or something isn't working as expected? Let us know and we'll investigate.

Describe the problem

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Critical Issues

If the platform is completely down or you're experiencing data loss, email us directly for the fastest response.

support@extant2000.com
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Tips for a Good Report

  • Include the exact page URL where the issue occurs
  • List the steps to reproduce the problem
  • Note your browser and operating system
  • Include any error messages you see
  • Mention if the issue is intermittent or consistent
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Response Times

Critical1 hour
High4 hours
Medium1 business day
Low2 business days

Enterprise customers receive priority response times. View SLA

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Self-Service

Check the knowledge base first — your issue may already have a known solution.

Browse Knowledge Base →